Harvard Pilgrim Health Care ranked highest in member satisfaction among New England health plans, according to the 2009 National Health Insurance Plan Study by J.D. Power and Associates. Harvard Pilgrim, which is the second-largest health insurer in Massachusetts, scored 760 on a 1,000-point scale; following in the rankings were Anthem Blue Cross and Blue Shield of Connecticut, with a 748, and Tufts Associated Health Plans, with a 746, said J.D. Power, a global marketing information services company.
Blue Cross and Blue Shield of Massachusetts, the largest health insurer in the Bay State, had a score of 743, good for fourth place among New England plans ranked by J.D. Power.
In its third year, the study examines such factors as benefits; provider choice; information and communication; claims processing; customer service; and approval processes.